|Key Task||Key Results|
|Ensuring the ships are operated in an efficient and
|No lost time injuries, high potential incidents, pollution or
Near Miss reporting encouraged with records of reports
and close outs.
Records of performance indicators in regard of ship
|Supervising the vessel operational and maintenance
activities to ensure reliable and quality service to
passengers and clients
|Passenger complaints followed up.
Trends in incidents and complaints analysed and
Records of improvement to cargo and passenger services.
Statutory requirements complied with at all times.
|Manage and audit where necessary the
performance of subcontracted services and
|Key performance indicators of contactor supply.
Evidence of contactor audit and service level.
Evidence of robust contract management.
|Maintaining safety standards and procedures to
ensure vessel/s are compliant with all relevant
|Compliance register maintained.
No recoded non-compliances against statutory
requirements in third party audit and inspections.
|Ensuring vessel/s are inspected and audited by
internal and external bodies in accordance with Flag
and Class Regulations;
|Third party audits and inspections completed within
Minimal disruption to services.
Economic use of survey organisations, synergy’s
|Monitoring all vessel operational expenses and
effecting actions where necessary to maintain
|Evidence of cost identification and control measures.
Cost reporting and forecasting quarterly.
Records of on safe operations, procedures and policies for
|Investigate accidents and incidents, instigating and
recording corrective action
|Records of incident investigation as appropriate to the
circumstances, follow up and close out
|Contribute to Management System reviews||Minutes of meeting demonstrate contribution and stated
|Provide analysis and monitoring of operational data
to ensure potential problems are prevented and
risks are mitigated.
|Sound and timely advice to Ship Masters and Director on
any special requirements identified.
|Liaise with Director Operations Manager with
respect to the composition, standards, employment
conditions, selection, training and discipline of sea
staff. This will include review and comment on all
personal evaluations and evaluations for promotion
|Vessel is manned by fit, competent and qualified crew.
Annual personnel review records. Recommendations and
follow up to development of staff.
All vacant positions are filled in a timely fashion with
qualified and experienced personnel.
On-going professional development training in place for
all crew members.
Crew contracts are well managed.
|Maintaining appropriate records of the functions
above as required by the company’s procedures
|Internal and External audit results positive|
|Ensuring Company operations and supply chain
activities are completed in an efficient and safe
|Cargo operations completed within allocated timeframes
Cargo correctly packaged for transit. No rejections.
Good claims records – continuous improvement.
No accidents / incidents in regard of cargo operations.
|Oversight of Safety Management Systems / ISM and
ISPS matters with Ship Master to ensure safety,
security and environmental compliance.
|No non-conformities on third party audits / inspections in
regard of vessel operational activities.
|Act as Company Security Officer under the ISPS
regulations Liaise with Director, Operational
Manager on vessel interface with operational,
passenger and cargo activities.
No evidence of conflict between functional departments
resulting in loss.